FAQs
Auto Body Repair FAQs
How long will the repairs take?
Repair time varies depending on the extent of the damages done to the vehicle. Our team will give you an auto repair estimate at the time of your vehicle arriving at the body shop.
What parts will you use?
The main kinds of parts we use will either be Original Equipment Manufacturer (OEM) parts or Aftermarket parts. OEM parts will be designed by your vehicle’s manufacturer and are the same specifications that come with your vehicle. Aftermarket parts are replacement parts that aren’t from the original manufacturer but are an imitation of the part needed. We use the highest quality of both OEM and Aftermarket parts at Connect Collision.
Will the paint match my original color?
Yes. To match the paint to the vehicle’s original color, our collision repair technicians use a device called a spectrophotometer to identify the exact shade of the vehicle’s current color. The data they pull will then be paired with the vehicle’s VIN to find the formula of the actual finish.
Do you detail the vehicle when repairs are complete?
Detailing is part of every repair. We will return your car with a freshly washed exterior and a vacuumed, clean interior.
What if I'm not happy with the repairs?
Your satisfaction is extremely important to us here at Connect Collision. Our repair work is backed by a lifetime guarantee. If you have concerns upon completion of your vehicle repairs, please contact the body shop which your vehicle was serviced at and we will be happy to help you.
What is an authorization form?
The authorization form allows Connect Collision to begin repairs on the vehicle. By filling out the form online beforehand, you give us permission to work on your vehicle before stepping foot into our body shop.
Who can sign the authorization form?
Anyone who is on your insurance policy can sign the authorization form.
Can I complete the authorization form online?
Yes, you can, please click here to access the form.
Do you know how much the repairs will cost?
The repair costs will vary depending on the extent of the damage done to your vehicle. Once the shop receives the vehicle, our team will give you a detailed estimate.
How much is my deductible?
Your deductible depends on your insurance policy. Your insurance provider or insurance agent will be able to give you further information about your deductible.
What if the damages are less than the deductible?
The accident wasn't my fault, why do I have to pay my deductible?
If an accident wasn’t your fault, you may be reimbursed by the insurance provider of the party who is at fault. However, you may need to pay the deductible on your own insurance until any reimbursement is paid.
When is payment due for the repairs?
Payment is made upon pick-up, once the repairs are complete.
Can I get other damages on the car fixed even though they are not part of my claim?
Absolutely. Please let our repair technicians know what else you’d like fixed when dropping off your vehicle.
I have two claims, will both repairs be done at the same time?
Yes, please let us know when dropping off your vehicle.
Why do I need to remove my personal belongings?
Your vehicle will likely go through numerous stages of repair, including painting and disassembly. You’ll want to have your belongings in case you need them during the repair time.
Can I just bring my car in now so you can pre-order the parts?
We order the parts that you need only after conducting a thorough damage analysis. However, if the damage is very minor, such as headlights, taillights, mirrors, etc., then you may stop by the shop to pre-order those parts.